Return, Refund & Exchange Policy

Shipping

Please allow up to 1 business day for us to process your order. After purchase, you should receive an email receipt that will make tracking available.

Shipping rates vary.

Return, Refund & Exchange Policy

Since we are a small business with specialty goods, we do not offer refunds for our products.

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one, or exchange it for store credit within 30 days of your original purchase.

We do not accept any returns or exchanges for swimwear, intimate items, beauty items or gift cards. We cannot exchange items that are visibly used, without tags, or otherwise unreasonable to exchange.

Please either visit the shop or contact us within 30 days of receiving your product to begin the process. Be sure to include your receipt or order number in your request so we can best assist you!

Return Shipping

After your return request has been approved, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund. If you’re shipping an item over $75, please consider purchasing shipping insurance to ensure it arrives.

Final Sale Items

If an item is sold at discount or marked “final sale”, it does not qualify for return or exchange. 

Swimwear, intimates, beauty products and gift cards are all considered final sale items.

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Memorial Day Sale Details & Exclusions

Participating in Cali Odassa's Memorial Day 2022 Gift With Purchase Event means the customer or client (you) agrees to the rules and limitations provided below. This fine print will be available in-store for customers upon request.

If gift supplies (up to value of USD$180) run out, Cali Odassa will offer the option to ship your gift to you OR to provide you with store credit for that gift, when or if that gift returns to stock. Stocking practices are up to the sole discretion of Cali Odassa. Since limited supplies are available, customers may not get to choose what color, style, or condition they receive their gift in-store, though choosing to receive gifts by shipping may broaden those options. If you choose to receive your gift in-store, Cali Odassa will not be held liable for any damages, defects, or problems that are outside of Cali Odassa's reasonable return policies.

Gifts with a value of USD$750 or more (Electric Scooters) are exempt from the above gift policies. Electric Scooters will not be shipped, restocked, or matched with store credit. Customers may choose gifts from lower tiers in lieu of an Electric Scooter, up to a fair value decided by Cali Odassa staff on a case-by-case basis.

These gifts are non-refundable, exempt from exchange policies, and are gifted only through the perimeters set above. If you receive a gift that is faulty according and in-line with manufacturers warranties, we will do our best to replace your gift or offer one of equal or lesser value.

Please do not harass or attempt to barter with Cali Odassa staff. These are good deals given fairly with your purchase.

Offer valid only through Memorial Day Weekend 2022 (May 27 through May 30) during regular store hours (10AM-6PM PST). This is a one-time promotion, and is not available for combination with any other offers or promotions. Spending amounts dictated above are pre-tax. Other exclusions not explicitly stated may apply, up to the sole discretion of Cali Odassa, on a case-by-case basis. Cali Odassa reserves the right to refuse service to any patron who does not act with reasonable intentions or who does not agree to the above limitations and rules.